Returns Policy

You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation you have another 14 days to return the product. You will then be credited with the full order amount, including shipping costs.

Only the costs for returning the product from your home to the online store are at your own expense. These costs are approximately €7.25 per package; consult your carrier's website for exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and packaging.

To exercise this right, please contact us at info@by-elevate.com. We will then refund the order amount due within 14 days of receipt of your return, provided that the product has already been returned in good order.